Workflows redesigned around agents, not around screens.

Overview

A screen-based workflow assumes that a person opens a record, interprets the context, makes a judgment, and advances the work. Attaching an agent to the same interface does not define the events, decision rights, exceptions, or recourse path the agent needs.

The workflow can be redesigned around the agent’s actual capabilities: event-driven rather than session-driven, parallel where tasks are independent, and exception-routed where a person retains judgment or authority. This is process design as well as technology design.

Why it matters

A workflow rebuilt around agent capabilities separates bounded action from cases that require human judgment. Event context, escalation conditions, and the accountable role travel together so a person can review the exception without reconstructing the process from separate screens.

For business leaders, the practical view changes from a queue alone to a record of what the system observed, decided, acted on, and escalated.

Implementation requirements

Workflow redesign is third in sequence because it depends on the first two foundations. Without trustworthy data, an event-driven workflow propagates errors faster. Without encoded decision rights, an exception-routed workflow has no defensible logic for which exception goes to which human.

In Aiger Data’s five-level planning model, workflow design distinguishes a bounded autonomous capability from a disconnected pilot. The workflow defines how the capability participates in the wider operating environment.

Capability focus

Aiger Data connects process mapping, events, decision boundaries, exception routes, and orchestration-layer implementation around a selected operating domain. The scope distinguishes cases that can run within policy from cases that need escalation or human review.