The sector signal
Logistics operates against a clock that does not pause. Disruptions happen; customer SLAs hold regardless; the cost of a slow human review of a routing exception is direct. The decisions that compound for logistics operations are the routine ones the dispatcher answers fifty times a day.
What changes with autonomy
Routing exceptions, carrier selections, dock-scheduling adjustments, customer-facing ETA updates — most of these decisions follow rules the dispatcher could write down if asked. Encoded into policy that an agent can act inside, the dispatcher’s role becomes designing the policy and handling the genuinely novel disruptions, not running the queue.
What that requires
For logistics, workflows and decisions are the foundations that matter most. The exception-routed workflow has to replace the queue-based one; the encoded decision rights have to be precise enough that an agent can act on them without escalation theatre.
Where Aiger fits
Logistics buyers often enter through the Joule Agent Pack — five named agents against named processes in 30 days — because the value of routine routing decisions made autonomously shows up fast. The Autonomous Enterprise Roadmap is the next step once the first pack proves the pattern.